Krooz TV FAQ — 30 Answers on Plans, Logins and Support
Quick answers to the questions people ask before and after joining Krooz TV. Pick a group below, or message our team if yours is not here.
You are on krooz-tv.pro — krooz, a hyphen, then tv, ending .pro.
Getting Started
A device that can run an IPTV player app, an internet connection and an email address that can receive your login details.
Access stops when the trial ends. To keep watching, choose a plan on the Pricing page.
No. You order a plan or request a trial, and your login arrives by email. It goes into your player app, not into this website.
No, and we do not require one. Using a VPN is your own choice.
You can use it anywhere you have an internet connection and a device with your player app. Streaming rules differ by country, so use the service where it is allowed.
Logins and Accounts
They are three details: a server address, a username and a password. You put them into the Xtream Codes option of your player.
It is a single link that holds your playlist. If your player has no Xtream Codes option, you paste the link into its playlist or M3U option instead.
Yes. The same login opens the live channels and the movies and series in your player.
Look in your spam and deleted folders first. If it is not there, message our team with the email address you used to order and we will help.
Message our team and say what you would like. We cannot promise a change before we look at your plan.
Watching
Steady matters more than anything else. Higher picture quality asks more of your connection, and on a slower line you can choose a lower quality in your player.
Close the channel and open it again, then restart the player and the device. If it keeps happening, message us with the channel name and your player.
A cable is usually steadier. On Wi-Fi, move nearer to the router or use a device with a good signal.
With Xtream Codes, many players load a guide for you. Whether it appears, and how it looks, depends on the player.
Only if your player has a recording feature on your device. Recording belongs to the player, not to Krooz TV.
Safety and Rules
Enter it only into a player you installed from your own device's app store. Never post your login in public, and never send it to anyone who claims to be us.
Only what we need to take your order and send your login, such as your email address. The Privacy Policy has the full details.
No. We do not add adult content to our lists.
Parental controls, if there are any, come from your player app. Look in its settings.
Laws on streaming differ from country to country. You are responsible for using the service where it is allowed.
Support and Problems
Copy your details from the email again and paste them in instead of typing. Check that the server address begins with http:// or https://. If it is still refused, message our team.
If it can install an IPTV player app, it will most likely work. Message us the model before you order and we will tell you what we know.
Yes. Message our team with your device model, your player and what the screen shows, and we will guide you. The Setup page has the written steps.
Support is in English only.
As soon as the team can reply. We do not promise a set reply time.
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You are on krooz-tv.pro — krooz, a hyphen, then tv, ending .pro.