Privacy Policy — Krooz TV

1. Who We Are

Krooz TV is the data controller responsible for the personal information described in this policy. If you have any questions about how your data is handled, or wish to exercise any of your rights, you can reach our privacy team at contact@krooz-tv.pro or via WhatsApp: +44 7883 412700.

2. Information We Collect

• Identity & Contact Data: Your name, email address, WhatsApp number, and country — provided when you subscribe, request a trial, or contact support.
• Payment Data: Transactions are handled by our secure payment partners. Krooz TV does not store full card numbers or CVV codes on its servers.
• Technical Data: IP address, browser type, device model, operating system, and approximate location — gathered automatically to secure the platform and diagnose issues.
• Usage Data: Login timestamps, connection duration, server assignment, and stream activity — used to optimise performance and prevent abuse.
• Device Activation Data: MAC addresses for MAG, Formuler, and similar devices — stored to bind your subscription to the correct hardware.
• Support Correspondence: Chat logs, email threads, and WhatsApp messages — retained so we can deliver consistent support and resolve disputes fairly.

3. How We Use Your Information

• To create, activate, and maintain your Krooz TV subscription
• To deliver technical support and respond to your enquiries
• To process payments, issue receipts, and manage renewals
• To detect fraud, misuse, and unauthorised credential sharing
• To notify you about service maintenance, outages, or important account changes
• To improve streaming reliability, server capacity, and overall user experience
• To maintain records required for accounting and legal compliance

4. Legal Basis for Processing (UK GDPR)

Every processing activity we carry out relies on one of the following lawful bases:

• Performance of a Contract: To provide the IPTV service you have subscribed to and to administer your account.
• Legitimate Interests: To secure our systems, prevent fraud, and improve the reliability of our Service — balanced against your rights and expectations.
• Consent: For any optional marketing or promotional messages you agree to receive. You may withdraw this consent at any time.
• Legal Obligation: To retain certain records for tax, accounting, or regulatory purposes.

5. Cookies and Similar Technologies

Our website uses a minimal set of functional cookies that are strictly necessary for secure login, checkout, and core site operation. We do not deploy advertising, profiling, or third-party analytics cookies. You can control or delete cookies through your browser settings; disabling essential cookies may affect site functionality.

6. Sharing Your Information

We never sell, rent, or trade your personal data. We share only the minimum information necessary with trusted service providers that help us operate the Service:

• Payment Processors — Our PCI-DSS compliant partners handle card and wallet transactions on our behalf. We do not store full payment credentials on our systems.
• Email Delivery Providers — Used to send transactional messages such as receipts, activation details, and support replies. All providers are GDPR compliant and located within the UK/EU.
• Hosting & Infrastructure Partners — Secure UK and EU data centres that store your data with encryption and round-the-clock monitoring.

7. How Long We Keep Your Data

• Account Data: Retained for the duration of your subscription, plus 12 months afterwards to simplify reactivation and maintain service history.
• Payment Records: Kept for 6 years to satisfy UK tax and accounting requirements.
• Technical & Usage Logs: Anonymised and stored for up to 30 days for troubleshooting and performance monitoring.
• Support Correspondence: Retained for 12 months to allow consistent follow-up and dispute resolution.

8. Your Rights Under UK GDPR

You have the following rights concerning the personal data we hold about you:

• Right of Access: Obtain a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data where no overriding legal reason requires us to keep it.
• Right to Object: Object to processing based on legitimate interests.
• Right to Portability: Receive your data in a structured, machine-readable format.
• Right to Restriction: Ask us to pause processing while a concern is investigated.
• Right to Withdraw Consent: Opt out of marketing communications at any time.

To exercise any of these rights, email contact@krooz-tv.pro with your request. We will respond within 30 days as required by UK GDPR. There is no charge for exercising your rights, and we will never treat you less favourably for doing so.

9. How We Protect Your Data

Security is built into every layer of our Service. All traffic between your device and our servers is encrypted using SSL/TLS with strong ciphers. Our infrastructure is hosted in audited UK and EU data centres equipped with firewalls, intrusion detection, and 24/7 monitoring. Access to personal data is limited to authorised staff who require it to perform their role, and everyone handling customer data receives regular data protection training.

10. Children's Privacy

Our Service is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us at contact@krooz-tv.pro and we will delete it promptly.

11. International Transfers

Your data is stored on servers located in the United Kingdom and the European Union. We do not transfer personal data outside these regions. All processing partners we work with are GDPR compliant and operate within the UK or EU, ensuring your information receives an equivalent standard of protection wherever it is handled.

12. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version is always available at krooz-tv.pro/privacy-policy/. The "Last Updated" date at the top of the page will change whenever the policy is amended. For significant updates we will notify you by email or WhatsApp.

13. Contact Us