Terms and Conditions — Krooz TV

1. Definitions

In these Terms, "Service" refers to the Krooz TV IPTV streaming platform, including live TV channels, video-on-demand (VOD) content, catch-up TV, and electronic programme guide (EPG) data. "You", "your", "customer" refers to the individual purchasing or using the Service. "We", "us", "our", "Krooz TV" refers to the operators of this Service. "Content" means any channels, movies, series, programmes, or metadata made available through the Service. "Credentials" means your M3U URL, Xtream Codes login, MAC address, username, password, or any other access information issued to you.

2. Service Description

Krooz TV delivers premium IPTV content over the internet, offering access to a large library of live channels, on-demand movies, and TV series in HD, Full HD, and 4K where available. To use the Service you need a compatible device, a stable internet connection (we recommend a minimum of 15 Mbps for HD and 30 Mbps for 4K streaming), and a supported IPTV player application.

Channel lineups, VOD catalogues, and EPG data are refreshed regularly but remain subject to change without prior notice due to broadcaster licensing, regional availability, or technical adjustments. We provide redundant streams for the majority of our popular channels to reduce interruptions, but we cannot guarantee that every individual channel will be available at all times. Krooz TV does not supply internet connectivity, hardware, or VPN services.

3. Eligibility & Account Responsibility

• You must be at least 18 years old to purchase a Krooz TV subscription.
• You are fully responsible for maintaining the confidentiality of your Credentials. Do not share them publicly or with unauthorised individuals.
• Each subscription permits streaming on the number of simultaneous connections specified in your chosen plan (1, 2, 3, 4, or 5 devices).
• Sharing credentials beyond your purchased connection limit is strictly forbidden and may result in immediate suspension or termination without refund.
• You are responsible for all activity that takes place under your account, whether or not you authorised it.
• We reserve the right to request verification of your identity or location to prevent fraud and to comply with licensing obligations.

4. Subscriptions & Payments

• All subscription plans are prepaid for the duration you select at checkout: 1, 3, 6, or 12 months.
• Prices are displayed in USD ($) by default, and may be converted to your local currency by your payment provider at the time of purchase.
• Payments are processed securely through our payment partners. Krooz TV does not store your full card details on its servers.
• Subscriptions do not auto-renew. Your access ends on the expiry date of the purchased term. We may send you reminder emails before expiry.
• We offer a free 24-hour trial with no payment details required, so you can test the Service before committing.
• Reseller and business packages are available under separate agreements.

5. Acceptable Use Policy

When using Krooz TV, you agree not to:

• Resell, restream, redistribute, or rebroadcast the Service or any content obtained through it.
• Use VPNs, proxies, or similar tools to circumvent connection limits, abuse server locations, or bypass regional restrictions.
• Share your account with people outside your household beyond the number of connections you purchased.
• Attempt to hack, probe, overload, or reverse-engineer our servers, infrastructure, or applications.
• Use the Service for any unlawful purpose or in a way that could damage, disable, or impair the Service for others.
• Record, rip, download, or archive content for redistribution, commercial use, or public exhibition.

6. Service Availability & Uptime

We aim to provide a reliable streaming experience with a target uptime of 99.9% across our server network. However, we are not responsible for interruptions or downtime caused by:

• Your internet service provider (ISP) or home network issues.
• Your device, hardware, or IPTV player application configuration.
• Third-party broadcasters or content suppliers.
• Regulatory or governmental restrictions beyond our control.
• Force majeure events, including natural disasters or widespread infrastructure outages.

Our support team is available to help resolve technical issues as quickly as possible. We continuously invest in server redundancy and streaming optimisation to reduce buffering and improve stability.

7. Refunds & Cancellations

Because IPTV is a digital service delivered instantly, all sales are considered final once your subscription is activated and your Credentials have been delivered by email, WhatsApp, or any other agreed channel.

To help you make an informed decision, we offer a free 24-hour trial so you can test compatibility with your devices and internet connection before purchasing. We strongly encourage you to use this trial period to verify that the Service meets your expectations.

Refunds will only be considered in the following limited situations:

• Our Service is completely unavailable for more than 48 consecutive hours and we are unable to provide a working alternative.
• You were charged twice for the same order or subscription period.

Please see our full Refund Policy for further details.

8. Intellectual Property

All original content on the Krooz TV website — including logos, graphics, copy, layout, and software — is the exclusive property of Krooz TV and is protected by applicable intellectual property laws. The "Krooz TV" name and logo are our trademarks.

The channels, movies, and series available through the Service are supplied by third-party content providers and remain the property of their respective rights holders. You are granted a personal, non-commercial, non-transferable, revocable licence to access and view the content solely for your own private entertainment. Any other use — including public performance, redistribution, or commercial exploitation — is strictly prohibited.

9. Disclaimer

The Service is provided on an "as is" and "as available" basis. Krooz TV is an IPTV access provider only and does not own, operate, or control the broadcasters whose content is made available. We do not warrant that any specific channel, programme, or piece of content will be available at any particular time, and channel lineups may change without notice.

It is your responsibility to ensure that using IPTV services is permitted in your country or jurisdiction. Laws regarding IPTV and streaming vary widely, and you should verify the legality of the Service in your location before subscribing. Krooz TV complies with applicable copyright and consumer protection laws in the jurisdictions in which it operates.

10. Limitation of Liability

To the maximum extent permitted by law, Krooz TV, its owners, employees, and affiliates shall not be liable for:

• Indirect, incidental, special, or consequential damages.
• Loss of data, revenue, profits, or goodwill.
• Service interruptions caused by factors outside our reasonable control.
• Channel or content changes made by third-party broadcasters.
• Device compatibility issues that were not identified during the free trial.

Our total liability to you for any claim relating to the Service is limited to the amount you paid for the current subscription period. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

11. Termination

We may suspend or terminate your account at any time, with or without notice, if you:

• Breach any part of these Terms and Conditions.
• Fail to pay for a subscription or initiate a payment dispute.
• Abuse our Service, staff, or support channels.
• Engage in fraudulent activity or unjustified chargebacks.
• Share your credentials beyond your permitted connection limit.
• Consume excessive bandwidth in a way that negatively impacts other subscribers.

Upon termination, your access to the Service will end immediately, and no refund will be provided for any unused portion of your subscription.

12. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our Service, legal requirements, or business practices. The current version will always be available at krooz-tv.pro/terms-and-conditions/, and the "Last Updated" date at the top of this page will be revised accordingly. Continued use of the Service after any changes constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales and applicable United Kingdom legislation. Any dispute arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of London, England. This does not affect any statutory rights you may have as a consumer in your country of residence.

14. Contact Us